The Service Mindset


In this lesson:

  • Effective listening are you listening to your client, or waiting to speak?
  • The questions you can use to set yourself up for a successful sale
  • How to eliminate objections (part 1)
  • The essence of this lesson is to put yourself in service to your client. Ask yourself “How many people can I help today?”

Remember: “Sell them what they want, deliver what they need” – Marie Forleo

Sales is about solving problems for your client. These are some useful questions you can ask:

  • Do I understand what my client is trying to achieve?
  • How can I help them to ‘win’?
  • Can I help them ‘win’?
  • Is this a client I want to work with?


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Lesson Activity

Remember:

  • It’s about your client; not you
  • It’s not about you making the sale, it’s about you understanding your client’s problem(s) and offering a solution
  • Be genuinely curious about what problem your client is trying to solve and be as specific as possible about all aspects of the sale
  • Can you offer a win-win solution?
  • How close is this person to your ideal client?
  • Having a good question list helps to eliminate objections later

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3 Lessons

1. Back to Basics - Stop making these mistakes!

“You will get all you want in life if you help enough other people to get what they want.” – Zig Ziglar

In Module 1 we’ll take a step back and look at some of the most common mistakes salespeople make. If you’re making them, don’t worry. We’ll be looking at effective ways to build rapport with customers.

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